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Delivery Charge

Standard delivery charge calculation on merchandise subtotals only. Orders to Alaska, Hawaii and U.S. Territorties may cost up to an additional $10. The additional charge will be added on after we process your order. We will contact you by email if any change to the shipping charge. International orders will require shipping cost quotation. We will email you with the estimated international shipping cost. Purchaser is responsible for any duty and/or V.A.T.

Cost

If Your Order Totals Delivery Charge
Up to $10.99 $7.75
$11.00-$20.99 $10.95
$21.00-$40.99 $14.95
$41.00-$50.99 $15.75
$51.00-$75.99 $16.95
$76.00-$100.99 $17.75
$101.00-$124.99 $19.50
$125.00-$150.99 $21.50
$151.00-$174.99 $24.95
$175.00-$219.99 $30.95

Delivery

Most orders are shipped from our San Francisco warehouse within 5 business days. We ship via FedEx Ground or U.S. Postal Service depending on weight and distance. FedEx Ground takes up to approximately 5 business days. FedEx Ground Home Delivery Service will deliver to residential addresses on Saturdays. Other orders are shipped via most efficient means. Items ordered together may not arrive in the same box or shipped the same day. Items sent directly from our suppliers may take longer. FedEx can not deliver to a P.O. Box. We ship to APO, FPO and international addresses. These orders may take an additional 5 business days.

Terms & Conditions

Order by online

Go to our online store at www.taylorandng.com. Enter your information to register for your personal logon and password to have a faster checkout on future orders or order as a guest. The information you enter as a guest will not be stored for next time use.

Order by fax

Complete the online order form with all the requested information then print form. Include your credit card number, expiration date, security code (CCV) and signature. Fax order form 24 hours a day, 7 days a week.to: 415.643.6859

Order by mail

Complete the online order form then print form and mail. Include your credit card number, expiration date, security code (CCV) and signature. We also accept personal checks, money orders or cashiers checks. Personal checks will delay orders up to 2 weeks. If there are any questions or delays, we will contact you by email or telephone. Mail your completed order form and payment to: Taylor & Ng, 170 Rutledge Street, San Francisco, CA 94110-5342, USA

International Orders

If you are a customer from outside the U.S. and order from taylorandng.com, your credit card is charged in U.S. dollars. Your bank will probably convert this charge into your local currency. Currency conversion rates for international orders will be effective at the time the credit card transaction is processed. For more information on currency rates, contact your credit credit customer service. Estimated delivery times of the shipment may vary depending on inspection/clearance by U.S. Customs and the customer's Customs officials.

Payment Methods

We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged only for what has been shipped. We provide a secure site using a service of GoDaddy.com to process your payment transaction. We also accept personal checks, money orders or cashiers checks for orders by mail. Personal checks will delay orders up to 2 weeks.

Sales Tax

8.5% sales tax for California purchasers.

Retail Location

We no longer have a retail store. The above address is to receive mail only. All purchases must be processed through our online store.

Our Guarantee

We stand behind every product we sell. If you are not absolutely satisfied with your purchase, we will be happy to exchange or refund within 30 days of the invoice date.

Returns & Exchanges

To arrange a return or exchange an item within 30 days of receipt of shipment, email us at info@taylorandng.com. Please include your order or invoice number. All merchandise must be returned in its original package with all accessories and instructions that have accompanied the original shipment. We will refund or credit the value of the item and any taxes you were charged. All damaged items must be reported to us within 7 days after shipment was received.

Terms of Use

This Web site is operated by Taylor & Ng. Taylor & Ng is a registered trademark of Yangtze River Company, Inc. Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the taylorandng.com Web site constitutes your agreement to follow these rules and to be bound by them.

These Terms and Conditions May Change

Taylor & Ng reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the taylorandng.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you purchase products from us or use this Web site. If you do not agree with any of these terms and conditions, do not use the taylorandng.com Web site.

Product Information

The prices displayed on this site are quoted in U.S. Dollars. Currency conversion rates for international orders will be effective at the time the credit card transaction is processed.

Indemnification

You agree to defend, indemnify and hold Taylor & Ng harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Taylor & Ng shall not be liable for any damages of any kind related to your use of this site. There may be typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Taylor & Ng reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).