Frequently Asked Questions (FAQ)
- When will I receive my order?
- We process and ship all orders within 5 business days.
- Can I track my order?
- Yes, you can track your order on our web site.
- Will I receive a tracking number?
- Usually we ship via FedEx or U.S. Postal Service Priority Mail. A tracking number will be emailed to you.
- What credit cards do you accept?
- We accept Visa, MasterCard, Discover and American Express.
- Do you accept Paypal?
- Currently, we do not accept Paypal.
- Is my payment transaction secure?
- We provide a secured transaction two ways. First, we use Payflow Link, a secured service of PayPal to process your payment. Second, our site has GoDaddy.com 256-bit SSL encryption.
- Do you charge my credit/debit card when I complete my order?
- We may get an authorization when you complete your transaction. We will charge your card once we are ready to ship your order.
- Why do I see a charge on my account when my order was not shipped?
- We provide a secured transaction two ways. First, we use Payflow Link, a secured service of PayPal to process your payment. Second, our site has GoDaddy.com 256-bit SSL encryption.
- What should I do if I want to do a return?
- Please email us at info@taylorandng.com for instructions. Please keep your original packaging. Also, keep your shipping box and packing material (e.g. peanuts, bubble wrap or air pillows) to repack to ship back to us. You have up to 30 days from the invoice date to return your merchandise.
- Do you have any other mug designs or colors?
- The designs and colors of the mugs we have in stock are all in our online store.
- What is the size of your mugs?
- Our current mugs are 11oz in size. Some of our mugs from years ago were a few ounces larger.
- Do you have any of the older mug designs for purchase?
- We no longer have any of the older mugs available in stock.
- What is a Natural Non-Stick Wok?
- We preseasoned our woks to save you the work and time to season a wok. We call it natural because the carbon steel is in its "natural" state. We did not add any non-stick coatings to the wok. Before cooking, just heat wok first then add the cooking oil. You will get very little sticking when you cook.
- Why is the preseasoned wok a blue color?
- Our manufacturer uses a special high heat process to season the carbon steel wok. The high heat creates a temporary blue oxidation film. The blue will fade away from continued cooking. You will then get your own brown/black seasoned finish. This is another reason why we call it a natural non-stick wok.
- What utensils can I use on the woks?
- Any cooking utensils can be used on our woks - bamboo, wood, metal, ...
- What is your company doing to become "greener"?
- We reuse clean styrofoam peanuts, bubble wrap, air pillows and shipping cartons from other local businesses as much as possible. Depending on the type of packing material required, we also reuse corn starch-based peanuts which are biodegradable. We try to use brown cardboard shipping cartons instead of the white bleached cardboard.
